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Showing posts from April, 2022

Inbound Call Center Software Assessment: 5 Factors to Consider

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Your business heavily relies on the software solution you use for the   inbound call center services . Did your software malfunction and cause you to experience inconveniences in the operation of your business? Answering yes means that you need to evaluate the capabilities of your existing software and perhaps upgrade it as well or prefer  inbound call center outsourcing. To make an informed decision about your existing inbound call center solution.  Here are 5 factors you should consider: #1. Caller Information should be Accurate In an operation in which your users are your main assets, not having the correct information about them can cause delays in delivering the services they require. This can also hurt your business's reputation. The information should include their basic details, but not necessarily. In addition, all of their interactions with the company, such as support tickets, emails, charts, and orders, should be included.    All your caller's information must be pr

The 6 Phases of Website Development

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The process of creating a website takes a lot of time and effort. Despite having good content, many websites are poorly designed. A well-designed site is also hard to maintain. As part of the website development process , web design is equally essential as implementing codes.   HTML, CSS, and Javascript are programming languages used by web developers to make your creation run and function as you wish. The process of designing and developing a website involves several steps.   Before the big launch, a lot of work goes into gathering information and creating your website. It varies slightly according to the project, but the basic structure remains the same. To achieve success in web development, let's discuss a few key factors: Gather information: The majority of people ignore this crucial step in the development process. It is imperative to gather information about the business before designing a website.  For a website to be successful, it must gather information first. To design